Westminster on wheels – Bringing housing services to your doorstep

Published:
WOW bus

Our new mobile housing service, Westminster on Wheels (WOW) has been visiting residents on their doorstep and helping resolve housing issues.

Since its launch in April 2019, WOW has visited 12 estates and helped more than 850 residents. We’re proud of the feedback received to date where 95% of residents surveyed expressed they were happy to have access to WOW, 86%  stated that WOW had met their expectations and 72% said we resolved their issue.

The weekly service which  complements our area service centres, has made it easier than ever for our residents to come and talk to us about their housing issues. Mary Commodore, a resident of Abbots Manor estate visited WOW on 19 June. She said:

 “I had an issue with my bathroom which I was going to report at the Lupus Street office. When I received the letter that Westminster on Wheels was going to be on my estate, I thought I would give the service a try. It is much easier to speak with staff face to face and I’m happy that a surveyor will be visiting my property to inspect my bathroom.”

Come on board for easy access to our service!  You can;

  • Report or enquire about a repair
  • Meet members of your housing team
  • Meet members of the welfare reform team who can let you know where to get help and advice on money matters including Universal Credit
  • Talk to our anti-social behaviour team
  • Find out about employment and education opportunities.

There is no need to make an appointment, just drop in at a time that suits you.

View the table below to see when we will be in your area.

 

Date Bus located on
20 August 2019 Ebury Bridge
21 August 2019 Amberley Estate                                 
28 August 2019 St Johns Wood
04 September 2019 Scottish Towers
11 September 2019 Churchill Gardens
18 September 2019 Lisson Green
25 September 2019 Wessex Gardens
02 October 2019 Soho Estate Office
09 October 2019 Queens Park Court
16 October 2019 Hall Park
30 October 2019 Lydford Estate
13 November 2019 Wharncliffe Garden
27 November 2019 Longmoore Gardens