Using housing service centres safely by appointment

City of Westminster office

We are pleased to welcome you back to our service centres, and going forward we will be operating an appointment only service. This has proved to be a much more efficient way of working and we have received positive feedback from residents. 

We have installed extra precautions by setting up screens on receptions and throughout interview rooms and can help you in person in a way that is safer for everyone.  

There is also a new intercom system to let us know when you have arrived for your appointment, signage to encourage the use of face coverings and maintaining social distancing, and hand sanitiser available.

To help us keep these areas safe for everyone, we ask that you do not visit:

  • without an appointment  
  • if you or anyone in your household has COVID-19 symptoms, is shielding or vulnerable.

Contact us to make an appointment. We are working on setting up an online booking system for these appointments. 


Did you know many of your housing services are available online 24/7? You can sign up access these anytime at to report anti-social behaviour, pay bills, find out about parking, and more. You will need to register an account for our online services first, so please contact us if you need help.