Talk to us about your housing queries at a local housing surgery

Housing team

We offer plenty of ways for residents to speak to us with their housing queries. So if you can’t attend our mobile housing unit Westminster on Wheels, don’t have access to the internet or have difficulties using the phone, you can talk to our staff face to face at a local drop-in session, called housing surgeries (listed below), which are held weekly in community locations across our estates.

At the sessions, you will be able to discuss any tenant or lessee query with members of our team, including repairs, major works, anti-social behaviour and tenancy queries.

You can also visit one of our four local Area Service Centres, which provide a reception service to help you to resolve your query.

If you have mobility issues and can’t attend our surgeries or offices, we can arrange a home visit to you. Please call 0800 358 3783 or email to find out more.

Local drop-in times and venues:

Area Day and time Venue
Grosvenor estate Mondays from 9-11am and Fridays from 2.30pm-4.30pm Grosvenor Community Hall, Vincent Street, SW1P 4HB
Soho and Covent Garden Tuesdays from 9.30am - 11.30am and Thursdays from 1pm-3pm 60 - 62 Broadwick Street, W1F
St John's Wood Wednesdays from 10am-12 midday St. John’s Wood Library, 20 Circus Road, NW8 6PD
Church Street Thursdays from 3pm – 5pm, except on the third Thursday of each month, when there is a session from 5pm -7pm Church Street Regeneration Office, 99 Church Street, NW8 8EP
Westbourne Park Tuesdays at 11am-1pm or 5-7pm. There will be posters in your block communal areas each month as a reminder of the days and times Brunel Youth Centre, Buckshead House, Brunel Estate, London, W2 5UX
Little Venice Mondays from 9-11am Amberley Club Room, 10 Clearwell Drive, W9 2JZ
Little Venice Wednesdays from 3-5pm Warwick Community Hall Meeting Room, 300 Harrow Road, W2 5HG
Paddington Green

1. Alternate Tuesdays, from 9am to 11am
2. Alternate Thursdays from 5pm to 7pm

Drop in sessions will alternate between two venues each week:

1. John Aird Court meeting room, Block 107 – 115, John Aird Court, London W2 1UZ

2. Westminster College, Paddington Green Campus, 25 Paddington Green, W2 1NB

Westbourne Terrace Every Tuesday at alternating times of 11-1 and then 5-7 (please check on notice boards for surgery times)

Brunel Youth Centre, Buckshead House, Brunel Estate, London, W2 5UX

Mozart and Queen's Park Mondays from 2pm - 4pm Beethoven Centre, Third Avenue, W10 4JL
Lillington and Longmoore Tuesdays at 9am - 11am Lillington Community Hall (Morgan House), London, SW1V 2LF