We offer plenty of ways for residents to speak to us with their housing queries. So if you can’t attend our mobile housing unit Westminster on Wheels, don’t have access to the internet or have difficulties using the phone, you can talk to our staff face to face at a local drop-in session, called housing surgeries (listed below), which are held weekly in community locations across our estates.
At the sessions, you will be able to discuss any tenant or lessee query with members of our team, including repairs, major works, anti-social behaviour and tenancy queries.
You can also visit one of our four local Area Service Centres, which provide a reception service to help you to resolve your query.
If you have mobility issues and can’t attend our surgeries or offices, we can arrange a home visit to you. Please call 0800 358 3783 or email firstname.lastname@example.org to find out more.
Local drop-in times and venues:
|Area||Day and time||Venue|
|Grosvenor estate||Mondays from 9-11am and Fridays from 2.30pm-4.30pm||Grosvenor Community Hall, Vincent Street, SW1P 4HB|
|Soho and Covent Garden||Tuesdays from 9.30am - 11.30am and Thursdays from 1pm-3pm||60 - 62 Broadwick Street, W1F
|St John's Wood||Wednesdays from 10am-12 midday||St. John’s Wood Library, 20 Circus Road, NW8 6PD|
|Church Street||Thursdays from 3pm – 5pm, except on the third Thursday of each month, when there is a session from 5pm -7pm||Church Street Regeneration Office, 99 Church Street, NW8 8EP|
|Westbourne Park||Tuesdays at 11am-1pm or 5-7pm. There will be posters in your block communal areas each month as a reminder of the days and times||Brunel Youth Centre, Buckshead House, Brunel Estate, London, W2 5UX|
|Little Venice||Mondays from 9-11am||Amberley Club Room, 10 Clearwell Drive, W9 2JZ|
|Little Venice||Wednesdays from 3-5pm||Warwick Community Hall Meeting Room, 300 Harrow Road, W2 5HG|
1. Alternate Tuesdays, from 9am to 11am
Drop in sessions will alternate between two venues each week:
1. John Aird Court meeting room, Block 107 – 115, John Aird Court, London W2 1UZ
2. Westminster College, Paddington Green Campus, 25 Paddington Green, W2 1NB
|Westbourne Terrace||Every Tuesday at alternating times of 11-1 and then 5-7 (please check on notice boards for surgery times)||
Brunel Youth Centre, Buckshead House, Brunel Estate, London, W2 5UX
|Mozart and Queen's Park||Mondays from 2pm - 4pm||Beethoven Centre, Third Avenue, W10 4JL|
|Lillington and Longmoore||Tuesdays at 9am - 11am||Lillington Community Hall (Morgan House), London, SW1V 2LF|