Restarting repairs and major works safely

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Restarting repairs safely

As you know, at the end of March we put non-urgent repairs and onsite major works on hold because of COVID-19 and government restrictions. Now that those restrictions are easing, we have restarted major works and some repairs as of 1 July. 

We have sent out a letter and pamphlet to all residents with the details about what we are restarting and when, and how we will be making sure of your safety at all times by carrying out works using the government ‘COVID-19 Secure’ guidance ( opens new window).

You can view copies of letter and pamphlet linked on the right of this webpage.

Repairs restarted in communal areas on 1 July, and as of 7 July we’re offering in-flat electrical and plumbing repairs too. Other types of repairs will be reintroduced once we’re sure that they can be done safely. Find out more about repairs, including types and responsibilities.

For major works, we will be consulting with you and your ward councillors on each project from 2 July. You can view project specific updates online.

Works are already underway again at Little Venice Towers (opens new window), where the final stages of work to install safe and sustainable insulation to the buildings began last week. The insulation will replace old cladding and is made of energy-efficient material that is low maintenance and will help prolong the life of the high-rise buildings. It was chosen in consultation with residents, who have also been kept up to date on progress and restarting of works via video calls.

Councillor David Harvey, Cabinet Member for Housing Services, visited Little Venice Towers on Thursday 2 July to witness work starting.

“The safety of our residents is paramount and following the Grenfell tragedy, we were among the very first to remove the cladding from our buildings” he said. “Our residents are always at the forefront of our decision making, and that’s why we consult with them regarding major works. We hope residents will be reassured by the measures we have taken following our recent consultation with them.”

We also understand that although we’re starting repairs back up, you may be uncomfortable with having someone in your home to carry a repair out. To acknowledge this, we have put an interim approach in place where you can book an appointment up to 60 days in advance, instead of the usual 30. This means that you can report your repair but set it for a date that you feel comfortable with.  

During this time we will let you know if we are visiting your home to carry out a repair. Our contractors always carry identification on their person and must provide this to you before entering your property. Please do not allow anyone in who is unable to provide you with proof of their identity or that you feel unsure about. You can always call our customer service team to check.

We welcome your feedback on how things are progressing and to make sure that we’re getting things right. We will continue to engage regularly with your residents’ representatives and ward councillors but please feel free to contact us directly with any queries you might have.