Reaching out to elderly and vulnerable residents at home


For our elderly and vulnerable tenants, home visits are just one of the ways in which we make our housing services accessible to those most in need of our support. These visits are intended to check-in with our tenants to ask them about their wellbeing and make sure there are no issues such as repairs needed in their home.
Peggy Steers, 90, who has lived in Marylebone for over 30 years, said: “I enjoy the visits from staff. I think they are very good for people, especially those living in isolation, and it’s also a chance to talk about any issues which they can go and investigate. I feel the staff are trustworthy, helpful and I’ve enjoyed talking with them! These visits are also useful when you have mobility issues like me and it's difficult to get around to the offices. It’s really helpful to be able to speak to the staff in my home.”
Kebra Smith, a Westminster City Council housing services officer who carries out home visits in the north of the City, said: “These home visits are important because they help residents get to know us and call us if they are in need. Often, I visit residents who are unable to get out and about much and they appreciate that I take time to visit them in their home and see how they are doing and help them with any housing issues they may have.”
Cllr Andrew Smith, Cabinet Member for Housing Services said “Residents are at the heart of everything we do, and we’re committed to providing a truly accessible housing service which meets the needs of all our residents. Our diverse community shows us that what may be accessible to one person, may not be right for another. We know that our elderly and vulnerable residents find it difficult to come into our service centres, by offering this service we are able to help these residents in the comfort of their own homes and at a time that suits them.”
Alongside the home visits, we also carry out door knocking exercises across our estates and properties to ensure residents, particularly those we know are vulnerable or have mobility issues, are receiving important updates and having their say on how we manage their housing services. During our Listening Programme earlier this year, we visited over 335 residents aged 85 plus to ask them their views on the housing service.
Do you need a home visit?
If you or a relative or neighbour need to speak to us in person and aren’t able to call, email or visit our offices, our housing team will arrange a home visit at a time that suits you to discuss any housing issues you may have. Call us on freephone 0800 358 3783 or email to book your visit in today.