New Local Housing Services Offer launches at Lillington and Longmoore

Image of people planting bulbs

On Thursday 24 October 2019, we held an event on Lillington and Longmoore Gardens estate to mark the start of the new Local Housing Services Offer being rolled out across our estates.

Councillor Smith, Cabinet Member for Housing Services, attended the event to launch The Local Housing Services Offer. Despite the rain, residents came out and took part in estate walkabouts, shared priorities for their action plan, planted daffodil bulbs, visited the housing teams on the Westminster on Wheels bus and enjoyed some hot tea and sandwiches.

The Local Housing Services Offer is a new way of delivering part of our service. It brings together:

  • My Estate Action Plans – a set of agreed actions with residents’ associations for each estate to be delivered in the short to medium term. We will ensure that these are published for all to see online. Ward councillors will be asked for their views too.
  • My Estate Walkabouts – regular walkabouts with residents on each estate to identify local issues and agree actions. Ward councillors will be invited to take part.
  • A refreshed set of housing surgeries supported by the contact centre and repair teams
  • An online engagement group so that residents can have their say on the service from the comfort of their living room as well as the traditional route of going to meetings.

Next steps

Over the coming weeks we will be at the Westminster on Wheels bus locations to speak to residents, carry out  My Estate Walkabout and My Estate Action Plan at the following times:

  • 2.00pm My Estate Walkabout
  • 3.30pm My Estate Action Plan – first draft of estate priorities with Resident Associations and residents.
Date                                         Area                         Estate                            
30 October 2019 North Lydford
13 November 2019 Central Wharncliffe Gardens
27 November 2019 West Little Venice (Low-rise properties) 
11 December 2019 West Hallfield Estate