New features on your MyWestminsterHousing portal

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We’re all about improving your homes – and recently, we’ve been busy revolutionising our online services too.  
After taking on board residents’ feedback, your MyWestminsterHousing online portal has been upgraded to include new features, such as: 

  • request, cancel, and reschedule repairs  
  • view communal repairs  
  • report ASB  

You’ll also be able to make payments, update your details, and more, in your online account, by using whichever device you choose. Over the coming months, we’ll keep adding updates to MyWestminsterHousing, making it even easier to contact us about your home.  

If you’ve already registered with MyWestminsterHousing, you'll already be benefiting from the improvements such as requesting your repairs online. If you haven’t got an account yet, you can register here.

We’ve also put together a suite of handy FAQs to find out more about the changes and what this means for you as a tenant. For any questions or if you need help, message us from your MyWestminsterHousing online account or call 0800 358 3783.

We hope you enjoy using these new features. Accessing your housing services has never been simpler, and you have the freedom to organise your home whenever it suits you.