Here to Help: spot us in your neighbourhood

Staff in new Here to Help jackets

You may have seen us out and about on your estate or in your local area, wearing our new navy-blue jackets, branded with ‘Housing Services, Here to Help’ across the back.

As part of the Local Housing Services Offer, we looked at ways we could increase our visibility when visiting estates and properties, to ensure residents can identify us easily. That is how we came up with the idea of a branded jacket and so far, they seem to be working.

Since wearing his branded jacket, Mick Stacey from the compliance team, has seen a real difference in the number of residents who approach him for further support. He said:

“I have noticed that many more residents come up to me to report an issue on their estate or to find out more about me and what I do.

“Wearing the branded jacket has also been useful in deterring anti-social behaviour and keeping our residents safe. On one occasion, I was working at Amberley Estate and there was a group of youths smoking on the staircase. I asked them to move along and because they saw that I was a Westminster City Council employee, they obliged without causing any problems.

“The jackets make us much more recognisable, which is really important and I take pride in wearing it if it helps us deliver services to our residents.”

If you spot us, feel free to come and have a chat or let us know if there is anything you would like help with.