On 1 April 2020 Thames Water are making the change to bill our tenants directly. This means we will stop adding fixed costs for water to our tenants weekly rent and service charge bills from this date. Tenants will then pay Thames Water directly for their water use.
Thames Water made this decision to start working directly with council tenants to build a more personal relationship and find out what help it could provide. Many tenants can also benefit from a special rate and get money off their bill.
What do tenants need to do?
As Thames Water will send you your bill directly, you will need to ensure they have the correct personal details for you and let them know how you will pay your water bill. This can be done online at thameswater.co.uk/yourthames (opens new window) or by calling 0800 009 4238 - they can explain more about their service including how to pay their bills.
We will also be writing to all tenants in January 2020 to let them know about these changes.
How to save up to 50% on your water
Tenants and leaseholders experiencing financial difficulties can apply to be put on the WaterSure* Plus social tariff which could see their bills reduced by 50 per cent.
There are several ways to sign up for Thames Water’s WaterSure Plus tariff but the easiest is online. They assess eligibility on a case by case basis. All you have to do is register, and then they will contact you to discuss your situation and the best way forward – such as bill reductions and water saving tools.
Find out more and register with Thames Water - visit thameswater.co.uk/my-account/billing-and-payment/help-paying-your-bill (opens new window).
* From April 2020, WaterSure Plus will be renamed WaterHelp. It has the same criteria and benefits, only the name has changed.