This stage covers when the work has been completed onsite:
Once the works are complete and approved by Westminster City Council, we will write to confirm the project is moving into the 12 month defects period.
The defects period means that any issues that occur with the works during the next 12 months, can be referred back to the contractor to address.
The nature of the defect reported will affect how quickly this is attended to. If there is a roof leak to a new roof for example, we will call the contractor back as soon as possible to rectify. If the issue relates to something like failing paint work however, we will log this and pick this up at the end of the defect period.
Large items such as roof replacements and window replacements will come with specific manufacturer guarantees. Any issues with these items will be covered by those guarantees for a longer timeframe.