Gas safety

Gas appliances can be dangerous if they are in poor condition. That is why we have a legal responsibility to service and inspect gas appliances in your home every year to help keep you safe.

Where we have fitted a gas fire or gas hot water system, our contractors will arrange an appointment with you to check each appliance in your home and give you a copy of the gas check certificate.

It is a condition of your tenancy that this inspection and service is carried out and you must allow our contractors access to your home to carry out the work. We may have to take legal action if we do not have access to do the work.

Gas leaks

If you smell gas in your home, call the free 24 hour national gas emergency number on 0800 111 999, whether the smell is inside or outside your property.

You’ll be asked a series of questions designed to build a picture of the reported gas escape or gas emergency.

From these details, the operator can identify the right gas safety advice for you which may include:

  • do not turn electrical switches on or off
  • open doors and windows
  • turn the gas off at the meter unless the meter is located in the cellar/basement
  • avoid using naked flames.