We have listened to your feedback and have changed the way we bill our leaseholders. You will no longer receive two half-yearly estimated bills in April and October.

From now on you will receive an annual estimated service charge bill in March each year. You will need to pay this bill in two equal payments before 01 April and 01 October or in 12 equal monthly instalments (April to March), unless you have agreed a payment plan with our Leasehold Operations team.

A statement of actual spend for the previous financial year will be issued in September each year so that you know what credit/debit is on your account based on what was previously estimated.

We have also redesigned the layout of our bills and included handy guides to help you understand your bills. We hope these improvements will make understanding your service charges easier.

Tell us what you think or ask us questions by calling 0800 358 3783 or emailing housing.enquiries@westminster.gov.uk.

Repairs

COVID-19 safe and secure repair visits

Report a repair

Repair responsibilities

Gas safety

Emergency repairs

Handyperson service

Thousands of residents to receive new fire safety doors

Contactless QR code check-in at housing service centres and halls

Register your FREE spot at our first virtual leaseholder conference

Celebrating Pimlico District Heating Undertaking and seasonal switch on

Alone for the ride: don’t share lifts in your building

Keeping your family and community gas safe year-round

Tenants and leaseholders handbooks transformed

Successfully helping residents with employment

New features on your MyWestminsterHousing portal

Cllr Harvey visits John Aird Court