Please note that as of 2020/21 the way that Westminster City Council bills their service charges, is changing.

Currently leaseholders receive two half-yearly estimated accounts in April and October of each year, with the October account including an actual expenditure statement.

As of 2020/21 leaseholders will be issued an estimated service charge bill on 01 March of each year which will provide an annual estimated charge. Payment for this bill will be required on 01 April of each year in full, unless you have agreed a payment plan with our Leasehold Operations team.

A statement of actual expenditure for the previous financial year will be issued on the 01 September, this will provide leaseholders with a credit/debit based on expenditure against the previous year’s estimate.

We hope that our new billing procedure and updated design of the bills will make understanding your service charges easier.

If you have any questions regarding these changes, please contact us on either 0800 358 3783 or housing.enquiries@westminster.gov.uk.

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