We have listened to your feedback and have changed the way we bill our leaseholders. You will no longer receive two half-yearly estimated bills in April and October.

From now on you will receive an annual estimated service charge bill in March each year. You will need to pay this bill in two equal payments before 01 April and 01 October or in 12 equal monthly instalments (April to March), unless you have agreed a payment plan with our Leasehold Operations team.

A statement of actual spend for the previous financial year will be issued in September each year so that you know what credit/debit is on your account based on what was previously estimated.

We have also redesigned the layout of our bills and included handy guides to help you understand your bills. We hope these improvements will make understanding your service charges easier.

Tell us what you think or ask us questions by calling 0800 358 3783 or emailing housing.enquiries@westminster.gov.uk.

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