Service charges

Changes to your service charge bills

We have listened to your feedback and have changed how we bill you so that you no longer receive two half-yearly estimated bills in April and October. 

From now on you will receive an annual estimated service charge bill in March. You will need to pay this bill in two equal payments before 1 April and 1 October or in 12 equal monthly instalments (April to March), unless you have agreed a payment plan with the Leasehold Operations team. 

A statement of actual spend for the previous financial year will be issued in September so that you know what credit/debit is on your account based on what was estimated.

We have also redesigned the layout of our bills and included two handy guides to help you understand your bills which you can find in About your Service Charge section. We hope these improvements will make understanding your service charges easier.