Gas safety

If you smell gas in your home, call the free 24 hour national gas emergency number on 0800 111 999, whether the smell is inside or outside your property.

You’ll be asked a series of questions designed to build a picture of the reported gas escape or gas emergency.

From these details, the operator can identify the right gas safety advice for you which may include:

  • do not turn electrical switches on or off
  • open doors and windows
  • turn the gas off at the meter unless the meter is located in the cellar/basement
  • avoid using naked flames.

Sublet homes

If you sublet your home, you are responsible for meeting the landlord's statutory obligations under the Gas Safety (Installation and Use) Regulations 1998. This means you must:

  • ensure that all gas appliances, installation pipework and flues for which you are responsible are in a safe condition
  • arrange for your gas appliances and flues to be safety checked every 12 months
  • ensure the work is carried out using a Gas Safe registered engineer by asking to see a current registration certificate. You can also check with the Gas Safe Register (opens new window) Call: 0800 408 5500
  • keep a record of all safety checks carried out for at least two years after it has taken place
  • ensure your sub-tenant receives a copy of the gas safety check record within 28 days of the inspection
  • ensure any new sub-tenant receives a copy of the current gas safety check record before they move in for the first time.

If you need further advice about gas safety issues you can contact the Health and Safety Executive Gas Safety Advice Line on 0800 300 363.