The council is responsible for your building insurance and part of your service charge covers this cost. 

Your building is insured under policy number 2019CP000109 with Avid Insurance Services Limited.

You must take all reasonable steps to minimise loss or damage to all insured property including keeping the buildings in a good condition and state of repair.

On the happening of an event, which could give rise to a claim under this policy, you shall immediately notify your insurer with particulars and proofs as may be reasonably required.

Claims must be notified within 28 days of the event in the case of damage caused by riot, civil commotion, strikes, labour disturbances or malicious persons, or as soon as reasonably possible in the case of all other claim.
To make a claim, please contact Questgates Limited, claims administrators on behalf of Avid Insurance Services Ltd, quoting policy number 2019CP000109:

  • telephone: 01204 860 427
  • post: TPA Solutions, Questgates Limited, Benchmark House, Folds Point, Folds Road, Bolton, BL1 2RZ

For Out of Hours Assistance please call the main switchboard, which operates 24/7, on 0121 411 0535.

If the incident date of claim was before 1st April 2019, please contact Davies Managed Systems, claims administrators on behalf of Ocaso SA, on 0344 856 2032 and quote policy number 346141.

Please note that if you short-let your property, you are not covered by our current Building’s Insurance policy as this is a breach of your lease which invalidates your coverage.