Heating and hot water

If your property is connected to a communal or district heating system, we will include the cost of heating and hot water in your service charges.

Heating and hot water charges are pooled across properties supplied by the communal system and residents are charged a proportion based on the number of habitable rooms in their property.

If the cost of heating and hot water is not on your service charge bill, you need to ensure you make payments directly to your utility company.

Heating and hot water meters 

We started to install heating and hot water meters to our properties and estates after the government brought in new rules (opens new window) for communal heating suppliers in December 2014. 

The new regulations aim to promote energy efficiency by ensuring providers give their customers more detail as to how much energy they are using. 

Where possible, individual meters have been installed to properties measuring exactly how much heating and hot water is used by an individual flat. Where it is currently not feasible, or cost effective to install an individual meter, we have ensured a block meter is in place which measures how much heating and hot water is used by the block. 

We are continuing to install more individual meters where possible as part of planned major works upgrades.

New heating and hot water statements

From April 2017, we piloted a new system where some residents started to receive heating and hot water statements for the first time.

The new statements provide more accurate detail about how much heating and hot water is being used (either at block level, or individual flat level) compared to your estimated charge.

The four pilot blocks were:

  • Bramwell House, Churchill Gardens estate (block meter)
  • Shelley House, Churchill Gardens estate (block meter)
  • Ingestre Court, Soho (individual meters - HIU system)
  • Hide Tower, Pimlico (individual meters - Cyclo-control electric heating)

With this new system, the heating and hot water part of your service charge could go up or down in future depending on how much energy you use.

In properties where it is only possible to measure heating and hot water usage at block level, there is greater financial benefit to residents when more people in the block lower their energy use. 

Now the pilot phase has completed, we rolled out new heating and hot water statements to another 30 blocks from 1 April 2018. These blocks include the six Little Venice Tower blocks, Kennet House, Wharncliffe Gardens estate and another 12 blocks on the Churchill Gardens estate. We aim to roll out to a further 24 blocks on Churchill Gardens from 1 April 2019.

For help and advice on ways to reduce your heating and hot water usage, please take a look at our general energy saving advice guide in the box to the right. We also have specific user guides for the individual metered systems - one for Cyclo Control electric heating, and one for Heat Interface Units (HIUs).