Cookie policy

What is a cookie?

Cookies are small data files that are used as unique identifiers. They are sent from the website’s servers and stored on your device, and may then be sent back to our website’s servers with updated data as you browse our website. We use cookies on the Westminster City Council website so we can provide visitors a consistent and useful experience.

What type of cookies do we use?

Cookies are used to record information about your preferences as you browse our website. This allows us to improve your experience by tailoring the website accordingly.

For example, cookies remember your username and password when you login to MyWestminsterhousing and can also be used to identify you every time you revisit our website. We use the information for analytics purposes and to see how many people visit the site and what they do when they are on it. 

Some cookies are necessary for the website to function and others are used to enhance your experience of our website.

Cookies necessary for functionality

We currently use cookies to help make the site usable by enabling basic functions like page navigation and for areas on the website where you have to log in. We also use cookies to save your preferences about surveys. The website cannot function properly without these cookies

Cookies for experience

We use two external applications to help monitor this website’s performance and user experience, Google Analytics and Hotjar.

Google Analytics

Google Analytics uses cookies to help the website analyse how users use the site. This provides information about the following:

• How many people visit the site
• Which website led you to our website
• Which pages you visit
• What device you use
• What browser you use
• Which country you are connecting in

Your IP address is not stored by Google in a database or accessible to any third party company and we cannot access details on individual visitors.

If you wish to do so, Google provides a browser extension that allows you to opt-out of being tracked by Google Analytics. To find out more about this, search Google Analytics opt-out on your chosen search provider.


Hotjar helps us to understand and improve our users experience including:

• how much time you spend on which pages
• which links you choose to click
• what you do and don’t like about the website
• what device you use
• Which country you are connecting in

Hotjar stores this information in an anonymous user profile. This means that Hotjar replace any identifying fields such as your name or date of birth by creating artificial identifiers. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this link. 

Cookies used by third-party providers

Any website that has content like pictures, videos or status feeds will sometimes set cookies when you view the content, so they can do things like count how many people have watched a video, seen a picture, or read a status. They may also attempt to determine if you have an active account with their service so they can personalise what you see. For example if a list of your friends have also viewed or liked the embedded content.

Websites that Westminster City Council has accounts with, and therefore may embed content from include Twitter, Facebook, YouTube, Mail Chimp and Survey Monkey. You should contact each individual site for advice on how to opt-out.

External Links

The website may contain links to third party websites which are outside our control and are not covered by these terms. You understand and agree that if you access such third party site using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their own privacy policies.

How do I block or delete cookies?

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to block or delete cookies on your device via your browser settings. Depending on your browser, further information can be obtained via the following links:

• Firefox (opens new window)
• Internet Explorer (opens new window)
• Google Chrome (opens new window)
 Safari (opens new window)
• Opera (opens new window)

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. Please note that this will usually only remove any cookies currently installed on your device; you must also change your browser settings (above) if you wish to prevent cookies being installed in future. Please be aware that deleting cookies already stored on your device may impact on the usability of our website.

Useful information

If you have any questions about our use of cookies or about how we collect and store your data, then please contact our data protection officer at

For more information on cookies and how cookies work, please visit (opens new window).