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Westminster launches new online rent repayment checker

Tue, 25/08/2020

Westminster launches new online checker to help combat rogue landlords

As part of its work to raise standards in the private rented sector, Westminster City Council has launched a new online checker that allows residents in Westminster to see if the house they live in is licensed correctly.

The checker is designed to help the council identify rogue landlords who are renting unlicensed Houses in Multiple Occupancy (HMOs). If residents find they are living in an unlicensed HMO, they could be entitled to a rent repayment of up to 12 months’ rent. 

HMOs include buildings where facilities are shared, but can also include buildings divided into self-contained flats. If someone is sharing a house or flat in a non-purpose built block, with five or more people, forming two or more households, then the property will usually require a licence. 

If they give consent, tenants who use the checker and find they could be living in an unlicensed property will be contacted by the council to discuss their case. If we believe they may be entitled to apply for a Rent Repayment Order (RRO), tenants will be put in contact with the Safer Renting organisation, who will guide them through the process of applying to the Property Tribunal for an RRO.

The checker has been created to support the council’s Housing Standards Taskforce which comprises trading standards, city inspectors and environmental health officers, and was set up to protect vulnerable residents by investigating landlords and letting agents who flout the rules or provide tenants with sub-standard homes. Unlicensed landlords are often letting properties that do not meet the required safety standards, and put residents’ lives, health or wellbeing at risk.

Cllr Heather Acton, Cabinet Member for Public Protection and Licensing at Westminster City Council said:

“Our goal is to make Westminster a place where high quality housing is available to all. A good home is at the centre of people's lives and we hope this new online tool will help tenants to be aware of their rights and check whether their landlords are abiding by the rules.

“We would encourage all landlords letting homes of multiple occupation to ensure they are being responsible and meeting their full legal obligations or face the consequences.”

More information about the taskforce can be found at:

Last updated: 25 August 2020