Troubled Families programme

The council is taking part in the government’s Troubled Families programme 2015 to 2020. This is a cross agency programme led by Children’s Services to identify and help families with complex needs.

In order to identify and support families experiencing complex difficulties, the council and partner organisations, including Metropolitan Police Service, National Probation Trust, Community Rehabilitation Companies, Registered Housing Providers, Department for Work and Pensions, Public Health England, children’s centres, schools and private and voluntary sector partners in the Westminster City Council, will share relevant personal information with each other.

This is so we can work together to help each family.

The information that will be shared will be information about education attendance and exclusion, health, crime and anti-social behaviour, adults out of work and children and adults receiving social care services. This information will be used in accordance with the Data Protection Act 1998, Crime and Disorder Act 1998, Children Act 1989 and 2004, Welfare Reform Act 2012, Localism Act 2011, Local Government Act 1972 and other relevant legislation.

Information will be held securely and will only be used and shared on a need to know basis, with authorised partners in the borough for the purpose of identifying, supporting and evaluating the work with families with the most need.

All personal information gathered for the programme will be deleted when it is no longer needed under comprehensive information security protocols.

Families identified to receive additional support as part of the programme will be contacted and individuals will be asked to consent to their information being shared.

Government evaluation and research

The government wishes to understand whether the Troubled Families programme has been effective in helping families turn their lives around, whether it is a good use of public money, and whether improvements in the service develop over time.

Westminster City Council is required as part of the scheme to share the personal information on individuals and families (such as names and dates of birth) who have been assessed as meeting criteria for the programme and those who have participated in the additional services with the government’s nominated evaluation partner, the Office for National Statistics.

They will link this with information routinely collected by government departments to develop a wider picture of the needs and progress families have made.

The results will be shared with the government and local authorities but in a de-personalised form to protect families’ privacy.

Prior to sharing information for government evaluation and research a data agreement will be in place between the council and the government to ensure:

  • the data can only be used for carrying out research
  • the linked information is made anonymous to reduce the risk of individuals being identified
  • it will be impossible for any person or family to be identified from any published reports
  • the linked personal information will not be shared with or made available to the local authority or any other public agency
  • all information is transferred, handled and stored in accordance with the Data Protection Act
  • appropriate measures are in place to prevent the unauthorised use of information
  • the information is securely destroyed after used

For more information on the national programme please visit GOV.UK or contact Nick Reimink, Data and Intelligence Manager via email at or call 020 7641 5484.

Background documents

How are we using your information? (PDF)

Data sharing guidance and principles (PDF) 

Financial framework (PDF) 

Last updated: 10 August 2016
Rate this page: