If you have a complaint about a trader or require advice about a dispute, contact Citizens Advice:
Call the Citizens Advice Consumer Helpline on 03454 04 05 06.
Citizens Advice will give you practical and impartial advice on how to resolve your consumer issue and tell you the law which applies to your situation. Where applicable, they will refer details about reported traders to us and we will contact you if necessary.
Sources of consumer advice and information
This consumer rights document (PDF, 455KB) gives a brief summary of your consumer rights under the Consumer Rights Act 2015.