Apply for a Test and Trace Support Payment

From 28 September 2020, a Test and Trace Support Payment of £500 is potentially available if you are self-isolating because of COVID-19 and you are either employed or self-employed. The payment is to support people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and lose income as a result.

If you have been told to self-isolate from the 28 September, you may be entitled to a back payment so long as your period of self-isolation began on or after this date. The latest date for making a claim is 14 days after your period of self-isolation ended.

Eligibility criteria

You are eligible to claim a Test and Trace Support Payment if you live in the City of Westminster and you answer “yes” to all of the following questions:

  • Has the NHS Test and Trace service instructed you to self-isolate on or after 28 September 2020?
  • Do you have an NHS Test and Trace account ID?
  • Are you employed or self-employed?
  • Are you unable to work from home and will receive less earned income as a result of self-isolating?  

If you answer “yes” to all of the above questions, you should proceed with making an online claim. If you answer “no” to any of the questions, unfortunately you are not eligible and should not claim.

To automatically qualify for a payment, you must also receive one of the welfare benefits listed below:

  • Universal Credit, Working Tax Credit, Housing Benefit, income-based Jobseeker’s Allowance, Income Support, income-related Employment and Support Allowance, and Pension Credit.

Discretionary payments

If you answer yes to all the eligibility questions but you don’t receive one of the welfare benefits listed above, the Council can consider awarding you a discretionary payment of £500. You should provide as much information as possible in response to the question on the claim form asking why you are not receiving one of the welfare benefits listed. You should also tell us about any hardship you will experience because your earned income reduces when you are self-isolating.

How to use this form

Information you will need to complete the claim form:

  • Your NHS Test and Trace account ID.
  • Your National Insurance number.
  • Details of the bank or building society account you want to use to receive payment – the account must be in your name.

Documents you will need to upload in support of the claim:

  • Proof of your employment such as a recent payslip, self-employed tax return or self-employed profit and loss account.
  • A statement for the bank or building society account you want to use to receive payment.

The Council will validate the information you have provided by checking NHS Test and Trace and Department for Work and Pensions records. Following payment, the Council will also check your earnings stopped or reduced whilst you were self-isolating. The Council can contact your employer to do this.

You can telephone the Council on 0207 641 6000 if you are unable to claim online.

Apply for the support payment

Last updated: 13 October 2020