Our Contact Centre will receive your complaint and pass it straight through to the Noise Team. Noise complaints are prioritised and an Officer will aim to call you back within 45 minutes for noise issues and within 4 days for non-noise issues. If required the Officer will arrange to visit you to investigate the complaint.
You may need to act as a witness in court, so it is useful to keep a diary of noisy incidents. This should include the type of noise, dates, times and duration, how it affects you and any correspondence relating to the problem.
If a complaint requires a noise survey the case is passed to a technical team who may be able to install monitoring equipment, analyse and produce a report.
If we witness unreasonable noise we will serve an enforcement notice. If the person responsible allows it to continue, we will consider taking them to court where they may be fined up to £5000 or £20,000 for a business. We can also apply for a Warrant of Entry which allows officers to seize noise-making equipment.
We work with other teams and our partners to ensure that a joined up approach is considered.
If we are unable to resolve the problem then you may want to take action yourself. Our factsheet gives guidance on how to prepare your case and the step-by-step process.