Rough sleeping support during and after coronavirus

Throughout the pandemic, we have been working with our charity partners to help people off the streets and into hotels and other accommodation, providing food, clothing, medical supplies and other essentials.

Scroll down to learn more about the support provided during coronavirus and our next steps.

How our services have provided support during coronavirus

Housed 266 people in emergency accommodation

Provided 137,000 meals and employment, medical and mental health support

Moved over 240 people into long-term housing

Emergency accommodation
Three meals a day
Long-term housing
Providing support after coronavirus

Emergency accommodation

Since the covid-19 lockdown began in March, we placed a total of 266 rough sleepers in emergency accommodation, typically hotels and self-contained apartments, to keep them safe from the covid-19 outbreak. Our outreach teams have helped hundreds more into hotels provided by the GLA.

Support workers have worked intensively with individuals during this time to understand their needs and develop tailored longer-term solutions to help them move onto sustainable housing.

Three meals a day

Everyone housed in emergency accommodation since March has been receiving three meals a day, with a total of around 137,000 meals served in Westminster since lockdown began.

We have been assisted in this huge exercise by charity partners, The Passage and Connection at St Martin’s, and volunteers through Unity Works, who have prepared thousands of meals and organised their delivery around the city.

Long-term housing

As lockdown restrictions start to ease, hundreds of rough sleepers in Westminster have been supported into settled accommodation with ongoing wraparound support, so no-one should need to return to the streets.

Working with partners including St Mungo’s, The Connection at St Martin’s, The Passage and West London Mission, we’ve moved more than 240 people into settled accommodation, including placing around 50 people into council housing, while helping others into the private rented sector.

Once someone is housed, we continue to provide wrap around support to help people keep their tenancy, find and hold down a job, and continue accessing treatment for health and mental health issues.

Providing support after coronavirus

Unfortunately, rough sleepers remain in Westminster and there is concern that numbers may rise again as people return to the city. Together with our charity partners, we will continue to do all we can to support them.

We are determined that the lessons learned from the pandemic will shape services for the future. A review will seek to draw in the experiences of all partners and public sector colleagues who have been involved with this work and will be looking at things like whether we can phase out shared accommodation, such as hostels, to give people their independent space as the best foundation to support them away from the streets permanently.

If you would like to help

With your kind donations, our hidden network of dedicated professionals and volunteers can continue transforming the lives of those who need our help the most. You can find out more about donating to our partner charities here.

If you are concerned about someone sleeping rough please alert StreetLink using their app, or via the StreetLink website. This alert will help local outreach teams try to connect with those you are worried about.