Join the cause

At Westminster City Council, we are working closely with our Prevention Team and partner organisations to help those who are sleeping rough get off the streets and into accommodation.

We all want to play our part – but it can be difficult to know how to give support in a way that is meaningful and genuinely helpful.

As part of our work, we’ve identified three simple and effective steps you can take to make a real difference.



Acknowledging someone who is sleeping rough can make a huge difference. Whether it’s a smile, a wave, or if you’re comfortable to say “hello” and have a conversation, all can play a major part in improving someone’s self-esteem.


2. APP

If you are concerned about someone sleeping rough please alert StreetLink using their app, or via the StreetLink website. Your alert will help local outreach teams try to connect with those you are worried about. 

StreetLink is not an emergency service. If someone needs urgent care, please call 999.



3. TAP

Use your contactless card to give £3 directly to charities and services wherever you see the TAP London giving points.

Your £3 donation will go to the London Homeless Charities Group.

Donating money in this way helps charities and services to engage directly with people sleeping rough, to provide long-term support that will help individuals turn their lives around.



Look out for TAP London giving points placed in shop windows and on shop counters across London. If you see one on your way to work or going home, you can give £3 directly by simply placing your card on the giving point. 100% of your £3 donation will go to the London Homeless Charities Group that includes The Passage, St Mungo’s and The Connection at St Martin-in-the-Fields, all of which work with Westminster City Council to help people sleeping rough off the streets for good.

You can also donate online via the Tap London website:

Donate now



In order to help people off the streets, Westminster City Council needs your support.

You can help by:

  • spreading the word: help to create conversations about CHAT APP TAP by telling your friends, family, work colleagues about the campaign so that everyone can take one of the three simple steps to help people who are sleeping rough.
  • hosting a TAP London giving point: we welcome businesses across Westminster to get involved by hosting a TAP London giving point. Whether your business is a bar, café or if you oversee a public space, hosting a giving point will make a real difference. Email to find out more.



Read about Westminster's approach and ambitions in the full Rough Sleeping Strategy 2017 - 2022 (PDF, 1.65MB).



If you are at risk of sleeping rough or becoming homeless, you can contact Shelter on 0808 800 444.

If you are currently sleeping rough, you can register for help from StreetLink or contact The Passage. The Passage provides services for single homeless people on behalf of the council.



Last updated: 11 March 2019