As a provider of housing we have to decide who we can help and how. We will write to you with our decision and tell you what help we will offer.
If you disagree with our decision you can ask us to review (reconsider) it. The time you have to ask for a review is limited to 21 date from the date you receive the decision letter. So you must act quickly if you want to challenge one of our decisions.
You can ask for a review if:
If you wish, you may get someone else to ask for the review on your behalf, for example, a friend, Citizen's Advice Bureau or a solicitor. We have a list of independent advice agencies who can help with this.
If you write, please send your request to Housing Options Service, quoting your reference number.
A senior officer not involved in the original decision will look again at your case, then will write to you with our final decision.
If you think our final decision is legally wrong you can ask the County Court to change it. You have 21 days from the day you receive our final decision in which to apply to the Court. We suggest you get legal advice before doing so.