Coronavirus infections are increasing. Keep safe by washing your hands, covering your face and keeping space. If you have symptoms, please get tested. For more information click here.

Rent repayment orders

Tenants of some shared houses, known as 'Houses in Multiple Occupation' (or HMOs) are entitled to apply for a rent repayment order if their landlord does not have an HMO licence.

We have created an online rent repayment tool so you can quickly and easily see if you are owed a rent repayment order. 

A rent repayment order is a financial award decided by a tribunal, requiring a landlord to pay back up to 12 months rent to a tenant.

Payments are not guaranteed, but the amounts can be substantial. 


Use our rent repayment tool to see if you can apply for a rent repayment order. This will also verify if the property has a licence. If you are eligible, we will ask for your details in order to arrange a confidential conversation to discuss your situation and give you advice on how to apply for a rent repayment order.

Rent repayment tool - check your eligibility

We cannot take action directly on your behalf. Once you have spoken to a member of the team, we can refer you to a charity partner who specialise in helping tenants apply for rent repayment orders. 

Most compensation cases take at least four months to resolve.

Joint applications

You can make a joint application with any or all of the eligible tenants in your house or flat.

Universal Credit and Housing Benefit

If some of your rent is paid by Universal Credit or Housing Benefit, you cannot claim this back. You can only claim back the money you have paid yourself. However, the council will apply to recover any public money paid to the landlord.

Staying in the property

While the property remains an unlicensed HMO, the landlord cannot evict you.

If the landlord applies for a licence, then he may use 'section 21' to legally evict you. You may wish to consider this when deciding whether to apply for a rent repayment order.

Read more about section 21 notices and ‘no fault’ evictions

You are not obliged to live in the property whilst the case is being decided.

Last updated: 20 August 2020