Residential environmental health team

Westminster's Residential Environmental Health team ensures safe and healthy homes for private residents in Westminster.

We cannot act on behalf of council tenants. If you live in a council property, you need to contact CityWest Homes or your local estate office.

For private tenants, we can:

  • make sure homes comply with the Housing Health and Safety Rating System (HHSRS) and Houses in Multiple Occupation (HMO) standards
  • help reduce the number of privately rented homes that lack modern bathroom and kitchen facilities, contain hazards or have poor thermal insulation
  • help residents who are experiencing fuel poverty, especially older residents who are at greater risk of poor health as a result of living in a cold home
  • deal with pest control and drainage problems
  • help people with a disability to adapt their homes to improve their independence

We can assess your property to determine if any poor housing conditions will have an impact on your health, safety and wellbeing.

The Housing Health and Safety Rating System (HHSRS) is used to assess a total of 29 hazards within the home that have a negative impact on health.

Hazards are assessed and the highest scoring hazards which have the greatest potential to impact negatively on your health, known as Category 1 hazards.

We have a duty to force landlords to deal with this type of hazard. Ideally, we try to resolve the issue informally, but we will take formal legal action when necessary.

Examples of typical hazards assessed include damp and mould, fire, danger of falling, excess cold and overcrowding.

Contact the team

London Landlord Accreditation Scheme (LLAS)

Westminster City Council is a member of the London Landlord Accreditation Scheme (LLAS) and supports the Mayor's London Rental Standard. We encourage all landlords to join the scheme.


Last updated: 17 February 2016
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