The Supporting Families programme is the council’s response to the government’s national Troubled Families programme. The programme aims to improve the lives of families who have multiple, complex needs by providing help and support.
By working closely with partner organisations and sharing information with them we can identify families who are experiencing difficulties to ensure they receive co-ordinated help and support.
To be eligible for the programme a family must be experiencing at least two of the following:
This information is only used for the intended purpose of identifying families who are experiencing difficulties to ensure they receive co-ordinated help and support. Where a family meets Supporting Families criteria but are not receiving coordinated support, we will share contact details of the family with the Westminster City Council’s Family Hub programme. This will mean that a worker from a relevant agency can make contact with the family and, with consent, make sure that the services based in the hub work with the family so that, where possible, any problems identified are addressed.
However, if we intend to use information for any other purpose; we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, such as to provide further services to you, or if there is a risk of serious harm or threat to life.
For the Supporting Families programme we collect data from internal departments and partner organisations to identify families who are experiencing serious difficulties and ensure they receive co-ordinated help and support. These organisations are:
In order to identify families who may need help and the kind of support they may require, the council will share information with partner organisations as follows:
Full addresses and unique property reference numbers will be shared for individuals who meet any of the eligibility criteria listed above. The purpose of this information sharing is to enable the local authority to confirm which families include adults who are receiving out of work benefits and so may benefit from support relating to finding employment.
As part of the programme, the local authority is required to share some information with the Government’s nominated evaluation partner, the Office for National Statistics (ONS). This includes personal information on individuals and families (such as names and dates of birth) who have been assessed as meeting criteria for the programme and those who have not been included on the programme but may have received other services.
The ONS will link this with information routinely collected by Government departments to develop a wider picture of the needs of families and the progress they have made. The results will be shared with the Government and Local Authorities but in an ‘anonymised’ form to protect families’ privacy. Anonymised data is data that cannot be used to identify an individual.
Prior to this sharing of information with the Government a Data Agreement has been put in place to ensure that all information is transferred, handled and stored in accordance with the Data Protection Act, security measures are in place to prevent the unauthorised use of information and ensure individuals cannot be identified from the information sets directly or any published reports.
Personal data restricted to name, date of birth and postcode will be shared. The purpose of this information sharing is to identify which individuals (who may benefit from a wider service from the local authority) may need help to avoid future involvement in crime or anti-social behaviour.
All information will be used in accordance with the Data Protection Act 2018, as informed by the General Data Protection Regulation (GDPR) legislation, Crime and Disorder Act 1998, Children Act 1989 and 2004, Welfare Reform Act 2012, Localism Act 2011, Local Government Act 1972 and other relevant legislation.
Information will be held securely and will only be used and shared on a strict need to know basis with authorised partners in Westminster for the purpose of identifying, supporting and evaluating the work with families who have the most need.
The Government wishes to understand whether the programme has been effective in helping families turn their lives around, whether it is a good use of public money and the degree to which services improve over time. All information gathered for the purposes of the programme will be retained for up to one year after the end of the programme to allow for evaluation. It will therefore be deleted when no longer needed under strict information security arrangements
You have the right to request a copy of the information that we hold about you.
The new General Data Protection Regulation also gives you additional rights about the information we hold about you and how we use it.
If you have any questions about this privacy statement or data protection issues generally, you can contact email@example.com.
If you would like to know more about Supporting Families please contact firstname.lastname@example.org or write to us at:
Supporting Families, Children’s Services, Royal Borough of Kensington and Chelsea, Kensington Town Hall, Horton Street, London W8 7NX
You have a right to complain to us if you think we may not have complied with our obligations as to how personal information should be handled; please see our Fair Processing Notice or our complaints section.
If you think we may not have complied with our obligations regarding the handling of your personal information and should you remain dissatisfied with the council’s response, you have a right to lodge a complaint with the Information Commissioner’s Office Report a concern by visiting ICO.
You must notify us immediately if there are any changes in your circumstances and personal details in order for us to maintain an accurate and up to date record of your information.