Pet shop licences

To run a business selling pets you need a licence from us issued under the Pet Animals Act 1951. This includes all commercial selling of pets including pet shops and businesses selling animals over the internet.

You can read more about pet shop licences at GOV.UK.

View contact details for the licensing team

1. How to apply

Apply online

View fees list

Eligibility Criteria

Please check conditions relating to this licence at GOV.UK.

Regulation Summary

Read the regulation summary relating to this licence

Further information about pet shops and animal welfare is available from the Department for Environment, Food and Rural Affairs (DEFRA).

2. What happens next

Tacit Consent

Tacit consent does not apply to this licence. It is in the public interest that we must process your application before it can be granted.

If you have not heard from the Licensing Authority within a reasonable period, please contact us. You can do this online if you applied through the UK Welcomes service.

3. View the public register

A public register, as required under the Pet Animals Act 1951, is available to view at the council's offices. To make an appointment to view the register, please contact the licensing team.

4. Redress information

Failed application redress

Please contact us in the first instance. If you wish to appeal against our decision you may do so to the local Magistrates' Court. Appeals must be made within 21 days of the date you received notification of the decision in writing. Magistrates' court decisions can be appealed to the Crown Court.

Licence holder redress

Please contact us in the first instance. If you wish to appeal against our decision you may do so to the local Magistrates' Court. Appeals must be made within 21 days of the date you received notification of the decision in writing. Magistrates' court decisions can be appealed to the Crown Court.

Consumer complaint

We advise you first contact the trader, preferably by letter with proof of delivery. If that hasn't worked and you are in the UK, Advice Direct will advise you. From outside the UK, contact UK European Consumer Centre.

Trade associations and useful links


Last updated: 2 March 2016
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