Parking system downtime

System downtime

Due to an essential system upgrade, various elements of the Parking service will be unavailable for short periods between Friday 31 March and the early hours of Monday 3 April 2023.     

Paying a Penalty Charge Notice (PCN)

System downtime will mean that payments for PCNs will be unable to be made between 6pm on Friday 31 March and 9am on Monday 3 April 2023. Any applicable discount periods will be extended accordingly.  

Challenge a PCN online

System downtime will mean that customers will be unable to access this online aspect of the service between 8am Friday 31 March and 9am Saturday 1 April 2023. Challenges can still be submitted by post as detailed on the PCN itself. 

Resident permits

(Applying for a new permit, renewing an existing permit, replacing an existing permit, making a temporary change to an existing permit, amending an existing permit’s details, or cancelling and applying for a refund of an existing permit) 

System downtime will mean that residents will be unable to engage in any of the activity listed above online between 8am on Friday 31 March and 9am on Saturday 1 April 2023. Applications can still be submitted by post but we would recommend that any applications for any of the above be made in advance of those dates.  

Disabled badges

(Applying for a new badge, renewing an existing badge, replacing an existing badge, making a temporary change to an existing badge, amending an existing badge’s details, or cancelling an existing badge) 

System downtime will mean that badge holders will be unable to engage in any of the activity listed above online between 8am on Friday 31 March and 9am on Saturday 1 April 2023. Applications can still be submitted by post but we would recommend that any applications for any of the above be made in advance of those dates. 

Trades permits

System downtime will mean that customers will be unable to submit a Trades permit request online between 8am on Friday 31 March and 9am on Saturday 1 April 2023. We would recommend that a trades permit for Friday 31 March or Saturday 1 April 2023 be booked in advance of those dates. 

Single yellow line dispensations

System downtime will mean that customers will be unable to submit a dispensation request online between 8am on Friday 31 March and 9am on Saturday 1 April 2023. We would recommend that a dispensation for Friday 31 March or Saturday 1 April 2023 be booked in advance of those dates. 

Refunds

System downtime will mean that we are unable to issue any refunds between 8am on Friday 31 March and midday on Monday 3 April 2023.  

Contacting Parking Services

Due to system downtime the 020 7823 4567 telephone number will be unavailable between 6pm on Friday 31 March and 8am on Monday 3 April 2023.  

Managing your parking account online

System downtime will mean that customers will be unable to access this online aspect of the service between 8am on Friday 31 March and 9am on Saturday 1 April 2023. Due to the system upgrade, customers will need to reset their password when accessing the system for the first time from 1 April 2023. 

Parking enforcement

For the avoidance of any doubt, all parking restrictions and enforcement policies remain in place during this period. You must display all relevant permits, pay for parking as normal (our cashless pay-to-park service is not affected by the system upgrade) and our on-street Marshal enforcement will still be taking place, as will moving traffic enforcement via our traffic cameras.