Planning and building control - coronavirus information

Our planning and building control services are still operating. However, staff are now almost entirely home-based, and this has implications for the way that the service is running. These are set out in more detail below. As this is a developing situation the information below is subject to change and will be kept up-to-date.

Contacting the planning, planning enforcement and building control services

General enquiries should be made through our website or general email addresses as normal.  

Case officers should be available to contact by e-mail as normal, and this is the preferred method of contact. Officers also have access to their phones, but this can depend on the individual circumstances of officers whilst they work at home.

General email addresses for other parts of the service such as Planning Policy will also continue to be used. Planning enforcement enquiries should be made through the website as before.

Site visits

As of  Thursday 19 March, planning officers will not be able to undertake site visits which require face-to-face contact or enter a property until further notice.  Applicants should provide comprehensive dated photographs of the inside of a property and/or relevant views out. Where this is not sufficient to determine the application, we will assess them on a case by case basis.

Planning enforcement inspections will also be considered on a case-by-case basis.

Submitting applications

Planning applications should be submitted online via the Planning Portal. Applications submitted by hard copy will experience delay in processing.

Consultation responses

At the moment only consultation responses sent electronically, either by e-mail or submitted online, will be accepted.

Last updated: 28 March 2020