Skip to main content

Update on the Marble Arch Mound, Friday 30 July: statement from the Chief Executive

Published: 30 July 2021

Stuart Love, Westminster’s Chief Executive, said:

We’re very sorry that the Marble Arch Mound wasn’t ready for visitors when it opened earlier this week.  

London’s businesses and residents have suffered through the pandemic and we built the Mound as part of our bigger plan to get people back into the City and into the shops, restaurants, theatres and to see the amazing sights the West End has to offer.  

We wanted to open the Mound in time for the summer holidays and we did not want to disappoint people who had already booked tickets. We made a mistake and we apologise to everyone who hasn’t had a great experience on their visit.

With that in mind we’re going to make The Mound free for everyone to climb throughout August.

Now is the time to bring the buzz back to central London and to see people visiting the West End again. We are working hard to resolve the outstanding issues and create an attraction worthy of our fantastic city. It’s going to look great and be an amazing experience once we’ve got it ready!

Our ticketing operator SeeTickets will be in touch those who had already booked tickets for August to offer a refund and a free return visit.

We are very much looking forward to welcoming visitors back so they can enjoy everything London has to offer and can make their mind up about the Mound.