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New mobile app tackles nuisance noise

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Woman drinking hot drink on a chair

Published: 23 April 2021

Residents have the right to quiet enjoyment of their homes and persistent noise can be detrimental to their quality of life. In housing services, we are always looking for new ways to help our tenants and leaseholders that are impacted by nuisance noise. After a very successful trial, we are now offering an app that helps residents to tackle this issue.

Noise is the most reported form of Anti-Social Behaviour (ASB) by residents across Westminster. On average, a third of all complaints are about noise and this reflects the national picture.

In November 2020, we decided to trial The Noise App which was proving successful for several other landlords across the country. This new technology enables residents to instantly record 30 seconds of noise nuisance on their phone which reports directly to a case manager to review and investigate.

The trial involving 25 residents across the borough, who are supported by our housing services team, proved successful with residents giving positive feedback on the app.

One resident said:

“I’ve been using the Noise App for four weeks since my ASB case manager offered it to help gather evidence for my case. I found it really easy to register and simple to use so that I could start recording nuisance noise straight away. It’s so much easier than having to send recordings in an email and it also shows the exact time I took the recording. My case manager looks at my recordings weekly and always checks in after I’ve sent one to discuss. It’s been really helpful."

We have now signed up to use the app for the next 12 months. The recordings will continue to help us to investigate nuisance noise reported by residents.

Neil Wightman, Director of Housing at Westminster City Council said:

“The Noise App has proved a very effective tool in helping us tackle nuisance noise that impacts our residents. During the line of investigation, complainants can now easily record noise which has led to significantly less delays and frustration. Over the next 12 months, I hope the Noise App continues ensuring Westminster residents can live peacefully in their homes”.

If you are a tenant or leaseholder supported by our housing services and impacted by nuisance noise, find out more about how you can report it.

To report a noise problem more generally, get in touch with our Noise Service available 24 hours a day 7 days a week.