New council housing listening programme

Mon, 17/12/2018

Westminster City Council wants to hear the views of residents of council housing who live in the city, and has launched a new listening programme.

Tenants and leaseholders can feedback their views at one of 14 face to face events or by going online and filling in a survey.

On 15 October 2018, the Council’s Cabinet made the decision to bring the management of social housing back into the council. The transfer from current provider CityWest Homes will take place at the end of March with the new service going live on 1 April 2019.

The decision was made after concerns were raised by residents about the service CityWest Homes was providing.

Staff from the council will be at locations across the borough in January and February and will be meeting resident representatives to hear their experiences of the current service and get their views on what they want from the new service.

The council has already talked to residents at two Open Door events held by CityWest Homes over the last couple of weeks and will also be at the three Open Door events in the New Year.

Cllr Andrew Smith, Cabinet Member for Housing, said: “We’re keen to hear from as many residents as possible over the next few months. Their views will help shape the new service which will have residents at its heart.

“We know that the current service has let some people down and that we have work to do to regain residents’ trust, and provide a service that they are happy with. I’m absolutely committed to this happening and we are already working closely with CityWest Homes to ensure the service is improving now.”

Dates for your diary: please come along and have your say:

Date Time Venue Nearest tube
9 Jan 2019 5-7pm Dryburgh Community Hall, Abbots Manor Estate, Alderney Street SW1V 4ET Victoria
10 Jan 2019 5-7pm Derry Hall, Penfold Street, Church Street Estate, NW8 8HJ Edgware Road, Marylebone, Warwick Avenue
14 Jan 2019 5-7pm Resident Hall, Churchill Gardens Estate Pimlico
17 Jan 2019 5-7pm Grosvenor Hall, Vincent Street SW1P 4HB  Pimlico
23 Jan 2019 5-7pm University of Westminster  
6 Feb 2019 5-7pm Paddington Rec  
7 Feb 2019 5-7pm Warwick Community Hall, 300 Harrow Road, London, W2 5HG Royal Oak or Westbourne Park
11 Feb 2019 5-7pm Porchester Hall  
13 Feb 2019 3-5pm Pickering Hall, Pickering House, Hallfield Estate, W2 6HF Royal Oak
27 Feb 2019 5-7pm Abbey Road Community Centre Belsize Road, NW6 4DJ Maida Vale, Kilburn Park
28 Feb 2019 9-11am Warwick Community Hall, 300 Harrow Road, London, W2 5HG Royal Oak or Westbourne Park

CityWest Homes has held two Open Door events in Pimlico and Lisson Green over the last month. They were an opportunity for residents to come along and meet all of the organisations that provide services including repairs contractor Morgan Sindell. The council was present at both events and heard from more than 80 residents.

These events will be repeated in the New Year and residents will also be able to come along and give their views to Westminter staff.

Open Door events:

Date Time Venue Nearest tube
24 Jan 2019 3-7pm Stowe Centre, 258 Harrow Road, W2 5ES Royal Oak
28 Jan 2019 3-7pm Moberly Sports Centre, 25 Chamberlayne Road, NW10 3NB Kensal Green
TBC - Feb 2019 5-7pm St Anne’s Church, 55 Dean St. Soho, W1D 6AF

Oxford Circus, Tottenham Court Road


Last updated: 17 December 2018