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Community trigger

Find out about the community trigger and taking action against anti-social behaviour.

Published: 4 January 2021

Last updated: 2 July 2021

The Community Trigger enables anti-social behaviour victims to demand action and a case review when persistently reported problems have not been addressed.

How to activate the trigger

If you've reported 3 incidents of anti-social behaviour in the last 6 months, to the police, your housing agency or us, and you feel that no action has been taken, you can start a community trigger. 

Start a trigger 

What happens next?

Once the community trigger has been activated, we will meet with all relevant agencies to try to resolve the issue. We will:

  • acknowledge your request for action within two working days
  • ensure your case is reviewed by a panel of professional from multiple agencies within 12 working days
  • inform you of the outcome and a proposed action plan (if applicable) within twelve working days of the review

If you wish to appeal the panel’s decision, you must do so in writing within 10 working days of receiving the decision letter; outlining clearly the points that you are appealing.

Please send your appeal letter to:
Wayne Chance-McKay, 
Community Trigger Appeals, 
City Wide Operations, 
Public Protection and Licensing, 
Westminster City Council,
64 Victoria Street,
SW1E 6QP

We promise to keep you updated with the investigation and any action we take. 

Community triggers in Westminster

The list below summarises the use of community trigger (ASB case review) procedures in Westminster.

2020-21

Number of applications received: 44

Number of times the threshold for review was not met: 19

Number of case reviews carried out: 24

Number of case reviews that resulted in recommendations being made: 24

2019-20

Number of applications received: 46

Number of times the threshold for review was not met: 6

Number of case reviews carried out: 40

Number of case reviews that resulted in recommendations being made: 40

2018-19

Number of applications received: 31

Number of times the threshold for review was not met: 9

Number of case reviews carried out: 21

Number of case reviews that resulted in recommendations being made: 21

2017-18

Number of applications received: 20

Number of times the threshold for review was not met: 5

Number of case reviews carried out: 15

Number of case reviews that resulted in recommendations being made: 14