Joined up services

Customer Relation Management System - List of Council Services Included

Customer data is held on the Council's Customer Relationship Management (CRM) system. The services for which information is held on CRM include:

Please Note: The information is correct as of October 2010

This list will be amended on a periodic basis and without notice.



Children and Community Services

Voluntary Sector Unit

Community Protection

Food and health and safety

Pest control

Residential housing

Trading Standards



Customer Services

Approved List

Community information

Libraries telephone enquiries and renewals

Arts Admin

Environment and Leisure

Commercial Waste

Environment Action Line

Parks and Leisure

Highways and Transportation

Highways Licensing

Highways Management

Legal and Administrative Services

Electoral Services

Local Land Charges


Planning and City Development

Development Planning Services (DPS) Service Support

DPS Planning enforcement

City Planning Information

District Surveyors (Building Administration)

Car Park Sales The council use a hosted Customer Relationship Management solution, Their fair processing policy can be found here and is aligned to the council's practice

Last updated: 15 April 2016
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