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How to bid for social housing

You can bid for a property from the Wednesday it appears on the Home Connections and in the property booklet until midnight the following Sunday.

There are various ways you can bid for a property, please follow the instructions below or alternatively download one of our booklets to help you. 

Download the Choice Based Lettings Guide (PDF)
Download the Choice Based Lettings Guide - Bidding Summary (PDF)

You won't be able to bid for a property if you are in rent arrears. Please read our arrears policy for more details.

1. Changes because of COVID-19

People that need to move for urgent health and welfare reasons are always our top priority and so we have decided on an interim approach to our allocations policy and the way we set up new tenancies and move people, to ultimately help safeguard those most at risk during this time and offer housing where most appropriate.

To ensure we can coordinate viewings and any urgent moves safely, Choice-Based Lettings (CBL) will be gradually offered from 20 May 2020 so certain groups of applicants, and those willing to move during Covid-19, can bid for preferred properties online. As part of this we will make choices available to homeless families first.

The way we offer viewings, sign-up tenancies and assist with moving has changed. Viewings will now be done digitally through photographs or video instead of in person, tenancy agreements will be signed electronically wherever possible and our relocation company follow strict safety measures based on COVID-19 risk assessments.

We are contacting approved applicants to let them know about these changes and encourage them to check our email alerts and this website regularly for updates. View full details in our COVID-19 Housing FAQ guide, call us on 0207 641 1000 or email

See our Interim Allocation of Housing statements here.

2. Bidding online

  • follow the links to ‘Home Connections’. Select login at the top of the Choice Based Lettings (CBL) home page.
  • enter your User ID and PIN numbers. Select 'login'.
  • A ‘Welcome to Westminster’s CBL’ page will open giving you information about bidding as well as other important information. Please make sure you read this page each time you log in as the information may change.
  • press ‘continue’ to proceed to your account details showing your current status, priority points, registered date, bedroom size required, mobility category, priority list, date of birth and last log in date.
  • click on ‘see all properties’.
  • use the ‘bedroom’ and ‘area’ filters to browse the available properties that week. Select ‘more details’ to view additional property information and if you are interested in bidding for the property select ‘place a bid’. If your bid has been submitted successfully a message will appear saying ‘Your bid has been placed’.
  • you will also see your ‘current bidding position’. Please note that your bidding position will only be accurate at the time you place your bid. We will prioritise households for some properties based on certain criteria, particularly for properties suitable for people with mobility needs. The property notes will highlight any special rules being applied.
  • you can see your current and previous bids by selecting ‘My Current Bids’ or ‘My Previous Bids’ above your account details

3. Bidding by mobile phone

You can bid by downloading the CBL App from the following;

Google Play
Apple AppStore

Have your User ID, PIN and the property advert number ready.

  • open a new text message on your phone
  • leaving no spaces, enter: 'bid', '#', your User ID number, '#', your PIN, then for each property you want to bid for, '#' followed by the advert reference number
    For example, if your User ID is 987654, your PIN is 010164 and you want to bid for two properties, with references 123456 and 555444, your text message would read: bid#987654#010164#123456#555444
  • check the numbers are correct, press 'send' on your key pad and key in 0780 014 0739
  • if you have followed steps 1 to 3 correctly, you should get a text from us within an hour telling you whether your bid is valid or not

4. Auto bidding

Auto-bidding can be considered for vulnerable applicants that cannot participate, or have no-one to participate on their behalf, in the CBL bidding process. If an applicant is agreed for auto-bidding, the system will place bids automatically according to the applicant's preferred area and the bedsize they are eligible for.

Last updated: 29 May 2020