You can bid for a property from the Wednesday it appears on the Home Connections and in the property booklet until midnight the following Sunday.
There are various ways you can bid for a property, please follow the instructions below or alternatively download one of our booklets to help you.
Download the Choice Based Lettings Guide (PDF)
Download the Choice Based Lettings Guide - Bidding Summary (PDF)
People that need to move for urgent health and welfare reasons are always our top priority and so we have decided on an interim approach to our allocations policy and the way we set up new tenancies and move people, to ultimately help safeguard those most at risk during this time and offer housing where most appropriate.
To ensure we can coordinate viewings and any urgent moves safely, Choice-Based Lettings (CBL) will be gradually offered from 20 May 2020 so certain groups of applicants, and those willing to move during Covid-19, can bid for preferred properties online. As part of this we will make choices available to homeless families first.
The way we offer viewings, sign-up tenancies and assist with moving has changed. Viewings will now be done digitally through photographs or video instead of in person, tenancy agreements will be signed electronically wherever possible and our relocation company follow strict safety measures based on COVID-19 risk assessments.
We are contacting approved applicants to let them know about these changes and encourage them to check our email alerts and this website regularly for updates. View full details in our COVID-19 Housing FAQ guide, call us on 0207 641 1000 or email email@example.com.
You can bid by downloading the CBL App from the following;
Have your User ID, PIN and the property advert number ready.
Auto-bidding can be considered for vulnerable applicants that cannot participate, or have no-one to participate on their behalf, in the CBL bidding process. If an applicant is agreed for auto-bidding, the system will place bids automatically according to the applicant's preferred area and the bedsize they are eligible for.