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Find out about the ways that you can shape the service that we provide.

Published on: 23 April 2021

Last updated: 28 April 2021

Have your say on our resident engagement consultation by 21 May

Resident engagement

Listening and acting on your feedback, whether you are a tenant or leaseholder, is absolutely key for us to improve and tailor our services to meet your needs.

With this in mind, we are proposing a new resident engagement approach for the next three years. This would involve different groups to enable you to provide feedback on your housing services in a way that suits you.  

We want to hear what you think and have posted a leaflet explaining the proposed approach, along with a form for you to provide feedback. You can also access a digital version of this leaflet and complete the feedback form online below.

We are running two webinars to answer any questions you may have about the proposed new approach on the following dates: 

Wednesday 12 May, 1pm to 1.45pm
Thursday 13 May, 6pm to 6.45pm

 Complete the feedback form 

 

After the consultation ends on Friday 21 May, we will update this page with the feedback we have received and how this changes the new approach. 

If you are unable to complete the feedback form online or by post or you would like to speak to us about the content of the leaflet and feedback form in your own language, call us on 0800 358 3783. 

We want to make sure your priorities are at the heart of our new approach so fill out your feedback form by Friday 21 May to have your say.