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Information on reporting a general repair, gas safety advice and who to contact if you require an emergency repair.

Published on: 29 December 2020

Last updated: 28 January 2021

COVID-19 safe and secure repair visits



Watch our video Repairs and maintenance during covid-19 to find out how all our work is to government’s ‘COVID-19 Secure’ guidance.



We will never cold call you at your home or ask or insist to carry out repairs or surveys inside, if a member of your household is isolating or shielded. We will now ask you in advance about the health of household members. Our contractors are required to complete a health assessment daily and will not be allowed to work for 14 days if reporting any symptoms. 

As a minimum inside buildings and homes, our contractors will maintain the social distance guidance at all times and wear PPE including gloves and face mask. In cases where a resident is clinically vulnerable, isolating or shielding and it is essential for us to complete a repair, coveralls and shoe covers will also be used. They will also use hand sanitiser and have cleaning materials to ensure areas, such as surfaces they have come into contact with, are cleaned before and after work.