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COVID-19 advice and information

Find advice and information on COVID-19 and housing services.

Published on: 24 January 2021

Last updated: 4 February 2021

Contacting us and staying connected

You can telephone 0800 358 3783 for urgent issues, or email us as usual, however, please note that we are experiencing a high number of queries now. Thank you for your patience while it may take us longer than normal to answer and reply.

Service centres

Due to the recent lockdown and to reduce the impact of coronavirus, all non-urgent in-person services at area centres are now suspended until further notice. We are reviewing the situation on a daily basis. 

Your MyWestminsterHousing online account

Accessing housing services has never been simpler: quick, safe, and convenient. Update your contact details, report anti-social behaviour, make payments and request repairs 24/7 online. If you need help setting up your account, contact us so we can get you online and in control of your own home. 

Updating you

Services may continue to change in response to COVID-19. We will keep you informed by email, text message, newsletters, and online. 

Please keep your details up to date with us, for when we send out essential information or need to contact you quickly.

Each fortnight, we send an email newsletter to all residents called YourHome with news and updates on our housing services, you can sign up to receive these. We also send a printed magazine version to all homes every three months. 

Engagement activities

We host fortnightly meetings online with residents, senior officers and the Cabinet Member for Housing Services, to stay in touch and hear about what’s important to you. Contact us to find out more about resident engagement and how you can get involved.

All in-person engagement activity has been suspended.