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COVID-19 advice and information

Find advice and information on COVID-19 and housing services.

Published on: 25 January 2021

Last updated: 4 February 2021

Being neighbourly: noise, gatherings and communal safety

Communal areas

You need to maintain social distancing in communal areas like hallways, stairwells, lifts and foyers. This means not sharing lifts with people outside your household and wearing face coverings while moving about these areas.


We are aware that some people are using the pandemic to scam residents, particularly older and vulnerable people who are isolated. Be wary of people or companies selling at the door, by phone, post, or online. Find more information on how to protect yourself from these scams.


It's important you are mindful of your noise, such as keeping your television at an appropriate volume and refraining from using washing machines late at night.

If you are suffering from ongoing nuisance noise caused by a neighbour, you can contact us. We will then follow up with the resident directly and get back to you about it within two business days. Please do not contact your neighbour directly.

Illegal events and gatherings

If you are concerned about people gathering or that an illegal event may be taking place, you can report it via your MyWestminsterHousing online account or contact us. Alternatively, you can inform the Police by calling 101 to take enforcement action where appropriate. 


We are not accepting requests to film on our estates until further notice.