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COVID-19 advice and information

Find advice and information on COVID-19 and housing services.

Published on: 24 January 2021

Last updated: 25 March 2021

Contacting us and staying connected

We have a range of ways for you to get in touch and access services in a way that is most convenient to you. Please note that due to COVID-19, we are experiencing a higher number of queries than normal. Thank you for your patience while it may take us longer than normal to answer and reply.

Service centres

Due to the recent lockdown and to reduce the impact of coronavirus, in-person services at our housing centres remain by appointment only until further notice. We are reviewing the situation on a daily basis.

Updating you

Services may continue to change in response to COVID-19. We will keep you informed by email, text message, newsletters, and online. 

Please keep your details up to date with us via your MyWestminsterHousing online account, for when we send out essential information or need to contact you quickly.

Each fortnight, we send an email newsletter to all residents called YourHome with news and updates on our housing services, you can sign up to receive these. We also send a printed magazine version to all homes every three months. 

Engagement activities

We host fortnightly meetings online with residents, senior officers and the Cabinet Member for Housing Services, to stay in touch and hear about what’s important to you. Contact us to find out more about resident engagement and how you can get involved.

All in-person engagement activity has been suspended.