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Housing Services Report

For the past two years, our housing services team has been on a journey

Our journey has been to deliver the highest possible standards of accommodation for our residents, to ensure our homes are safe, warm and comfortable, and that our estates are clean and thriving. A journey to ensure repair work is dealt with quickly and effectively. And a journey to tackle issues such as anti-social behaviour, making our communities safe for all to enjoy.

We know that a journey such as this takes time and effort, and that there is much to do to achieve our aims. But in the last two years, we’ve already made significant progress in supporting our diverse communities, investing sensibly in our future, and working towards a zero carbon future.

We have now published our Housing Services Report for 2019 to 2021, outlining the many ways we have worked with you, our tenants and leaseholders to take on your feedback and improve our homes.

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20,000 new homes to be built by 2040

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10,000 communal lights on estates replaced with LED bulbs, reducing carbon emissions

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16 cycle stores on estates housing up to 110 bicycles

Supporting diverse communities

We remain committed to ensuring that everyone, regardless of their background, has an equal opportunity to succeed and be healthy.

We are already building the homes needed to make sure Westminster remains an inclusive and vibrant place for people from every background, income level, and age, and we’re renewing our focus on supporting the vulnerable and those in supported living, including becoming a leading dementia-friendly city.

Investing in the City’s future

Smart investment in technological solutions not only enhances the ways we deliver our housing services but all council functions.

It also means we can address your housing needs with greater efficiency than ever before and ensure none of our residents are digitally excluded. 80% of our homes are now connected to full-fibre broadband (up from just 30% in 2018/19), making Westminster London’s most connected borough.

Creating a zero carbon future

You’ve told us that living on clean estates is a key priority. We put in 6,000 hours of communal area cleaning and make more than a million individual waste and recycling collections every week, in a fleet that now includes 60 new electric vehicles.

Our vision is for all new developments to achieve net zero emissions and for our energy supply comes from affordable, low carbon sources.