Health service providers aim to deliver the best possible care for their patients. However, sometimes things do not go according to plan. This webpage offers guidance for people who wish to make a complaint.
If you want to complain about a GP, dentist, pharmacy or optician, in the first instance you ought to contact the practice manager directly and let them know of your concerns.
If you have a complaint that can’t be resolved locally, please contact NHS England at email@example.com
You can also reach NHS England on 0300 311 22 33.
If you have any comment or complaint about a hospital, mental health or community trust, please contact them through their PALS department.
Clinical Commissioning Groups are new organisations responsible for buying health services from Hospital Trusts, Mental Health Trusts and community organisations. They are made up of local GPs and health professionals.
Westminster is served by the following CCGs. Please click on the links to access their complaints information:
Westminster City Council Public Health
The council is now responsible for services including:
More information about the Council’s complaints process is available here.
NHS Complaints Advocacy is a free and independent service that can help you make a complaint about a National Health Service (NHS).
If you’re not happy with the results of your complaint, you could continue to work on the issue with the NHS service concerned until you get a resolution that is favourable to you.
If you’re still not satisfied, you can take your complaint to the Parliamentary and Health Service Ombudsman. The Ombudsman will investigate your complaint and work to put things right where they can and share lessons learned to improve NHS services.