We no longer offer the Nationality Document Return Service, the Nationality Checking Service or the Settlement Checking Service.
Applications for citizenship should be made on GOV.UK.
From 9 November 2018, the majority of customers will complete their applications online then attend 1 of 57 new service centres in the UK named UK Visa and Citizenship Application Services, managed by a commercial partner, Sopra Steria. Customers will attend an appointment at a service centre to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). Learn more about the new services
UKVI have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice. Learn more about the Assisted Digital Service
Telephone: 03333 445 675
Text message: text the word “VISA” to 0753 741 6944
Email: firstname.lastname@example.org (please include your telephone number)