Food Hygiene Rating Scheme

The Food Hygiene Rating Scheme helps customers choose where to eat out or shop for food by providing information about the hygiene standards.

After an inspection, food businesses will be issued with a rating depending on the food hygiene standards - '0' means urgent improvement is required, '5' means the hygiene standards are very good.

Food hygiene ratings are posted on the Food Standards Agency website and businesses can also choose to display their ratings on the premises for customers to see.

1. Requesting a revisit

If your business makes improvements to hygiene standards and you want a new food hygiene rating, you can ask for a reinspection to be carried out earlier than planned.

To do this, please complete the revisit application form (DOC, 86KB) form  and return it by email to fhrs@westminster.gov.uk or post to the Food Safety Team. Please explain in detail what actions you have taken on the issues raised at your last inspection, including any necessary supporting evidence such as documentation or photographs.

Where the local authority charge for the revisit, the standstill period will not be applied and the revisit will be carried out within 3 months of receipt of your request and payment of the fee.

The fee to request a revisit is £250 payable prior to the revisit. Email fhrs@westminster.gov.uk for more information.

2. The Right to Reply

Businesses have a right to reply to their food hygiene rating by posting comments on at Food Standards Agency.

This allows you to explain any actions you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection that might have affected your food hygiene rating. It should not be used for complaints or criticisms of the Food Hygiene Rating Scheme or the food safety officer.

You can submit an food hygiene rating appeal form (DOC, 184.5KB) by email to fhrs@westminster.gov.uk or by post to the Food Safety Team.

Replies are vetted by the council before being published alongside the business's hygiene rating on the Food Standards Agency website.

Last updated: 9 March 2020