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Flood information and help

Please read our advice below which we will keep updated as we further assess the situation.

Published: 12 July 2021

Last updated: 2 August 2021

Following severe flooding on Monday 12 July 2021 and Sunday July 25 2021, Westminster City Council is here to help all those affected.

We understand you may feel anxious and upset by this incident and we are ready to help you, with advice and support available for those who need it.

Update, 2 August: there is a yellow warning for thunderstorms and heavy rain affecting Westminster and other parts of London. This is in place until 11pm. Find more information from the Met Office.

Public meeting, Friday 30 July, 12-1pm

We hosted an online public meeting with Thames Water for residents and businesses affected by recent floods on Friday 30 July. The recording of the meeting can be viewed here:


We received over 100 questions during the event, and will be compiling answers to questions which were not answered during the meeting. We will be posting a summary of the main questions here.

We will also hold a special meeting of the Finance, Smart City and City Management Policy and Scrutiny Committee in September. Details of the meeting will also be published here.

Getting support

You can call the council’s contact centre on 020 7641 6000 and state that you are affected by the flooding. Our staff will then be able to help you access the support you may need. Council teams can also advise on how to access insurance claims and can help follow-up with housing associations.

If you have adult social care or children’s social care needs, our teams should have already been in contact, but if they have not, please contact the council’s contact centre on 0207 641 6000 for support.

Contacting your housing provider

All residents should make contact directly with their own Housing Provider first if they are experiencing difficulties with their accommodation.

Below are the contact details for the main housing association landlords operating in Westminster:


Contact details for extra help

There’s lots of health and wellbeing advice available at OneWestminster

You can also e-mail them at [email protected]

Shopping and prescriptions

This service will arrange volunteers to pick up your shopping and deliver it to you, or pick up prescriptions. You can e-mail them at: [email protected]

For referrals to the foodbank

If you need food, please contact the Citizens Advice Bureau (CAB) for referral. You can reach the CAB quickly online by filling out an online enquiry form.

Other helpful information

Local Support Payment 

If you need help because of an emergency or a crisis, you may be entitled to a Local Support Payment (LSP).


If you have home insurance in place, you should contact your insurance provider as soon as possible to report any damage. Before throwing anything away, speak to your insurance company, and make sure you take photographs of any damage in line with your insurance company’s policies.

Disposing of waste

If you have furniture or other items affected by the flood that you wish to dispose of, please call our environmental action line on 020 7641 2000. Items should be placed outside on the edge of your property or pavement.  Please make sure you identify anything that is not for waste collection so that these don’t get collected by mistake.

Safety and security

We are liaising with the Metropolitan Police to ensure additional patrols in the area to prevent crime and anti-social behaviour, especially where properties are unsecured or empty or where property has been moved to the street. If you witness an incident or are concerned about community safety, please report this to the Police by calling 111. If there is an ongoing crime or serious incident, call 999.

Westminster City Council tenants

If you are a Westminster City Council tenant and have an emergency issue with your property, please call 0800 358 3783.

Water supply

We are working closely with Thames Water to return the City to normal and identify where improvements are needed. If you have problems with your water supply, contact Thames Water on 0800 316 9800. We have been reassured that water is safe to drink. 

Advice for businesses

If you require support, please call the council’s contact centre on 020 7641 6000 and state that you are affected by the flooding. You can also contact the Business Unit for assistance by emailing [email protected] or by calling 020 7641 2070.

If you operate a food premises and access bespoke support or assistance you are able to contact the City Council’s Food Safety Team at [email protected] or call us on 020 7641 1092.

Business owners who are insurance policy-holders are encouraged to contact your insurance providers to check whether you might be able to make a claim on any damage or losses incurred owing to the flooding.

If you are a business owner who is a ratepayer and have suffered significant damage to your business premises or have incurred significant financial losses as a result of the flooding, you will be able to apply for the City Council’s National-Non-Domestic Rates (NNDR) Hardship Relief Scheme

There are a variety of websites and resources that businesses can access on how to recover from flooding:

Safety Advice for Businesses

You will need to do an initial clean and follow this by disinfecting all surfaces that were contaminated by floodwater. You can clean contaminated surfaces with a brush, hot water and household cleaning fluid. Don’t forget to clean enclosed spaces under kitchen units or floorboards. If floodwater was contaminated with oil or diesel, you’ll need to use a detergent such as washing-up liquid. Once you have finished cleaning, use disinfectant on everything that was in contact with floodwater. You will need to wash contaminated clothing and bedding at a high temperature.

For food-related businesses, there is important advice on the FSA website regarding dealing with food safety following a flood.

Electrical and gas safety is vitally important following flooding.

Before you start clearing up:

  • check that the electricity supply is switched off at the mains.
  • if you aren’t sure the electricity is turned off, get a qualified person to do this.
  • don’t touch sources of electricity while standing in floodwater.
  • get any electrical appliances that have come into contact with floodwater checked by a qualified electrician before using them again.
  • if you use gas heating or gas appliances in your home, you'll need to get a Gas Safe-registered engineer to do an inspection after a flood.

The Electrical Safety First website offers more advice for dealing with the after effects of flooding.

Cleaning advice

Here’s some suggested advice on cleaning up after a flood:

Cleaning advice PDF, 50.76 KB, 1 page

You can find further information on cleaning your home from GOV.UK

Thames Water

See the latest from Thames Water