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Energy saving advice and support

Advice and support to help make your home more energy-efficient and reduce your energy bills.

Home Energy Advice Service

Struggling with energy bills or want some help to save energy?

Request a free home visit from an independent ‘Green Doctor’ energy advisor who will:

  • review your energy bills, property and circumstances
  • provide support with energy-related debts including applying for grants
  • fit energy saving devices such as energy-efficient lightbulbs and radiator panels
  • give energy saving tips including advice to control heating and cooling settings
  • give guidance on home retrofit schemes you may be eligible for

Request a free home visit

You can also book a home visit by calling 0300 365 3005 or emailing [email protected]

Why use the service

  • 86% of recent service users have reduced the amount of energy they use
  • £250 average annual energy saving
  • 76% of recent service users now feel less stressed about their energy bills
  • 92% would recommend the service to a friend, family or neighbour

Mrs D, a Westminster resident, about their energy advice service experience:

I had a home visit from David last Friday and wanted to say what an amazing service it was. David could not have been nicer or more helpful. He carefully advised me on any benefits I could get, advised me on how to save energy, and insulated the radiators, window and door perfectly. I even got lightbulbs, a new shower head and a beautiful hot water bottle covered in love hearts. My whole flat feels covered in love hearts! Thank you so much for all your kindness and great work.

Frequently asked questions

What support can the energy advisor offer during the home visit?

Here are some of the free services the ‘Green Doctor energy advisor can offer during your home visit:

  • Inspecting your property to identify causes of heat loss and identify and tackle damp or mould problems.
  • Offering useful tips for saving energy and water whilst ensuring your home stays safe and comfortable.
  • Installing small energy and water efficiency measures, such as draft excluders, energy-efficient lightbulbs and radiator panels.
  • Helping with energy and water debts including applying for grants and discounts.
  • Reviewing your energy tariff and (if relevant) supporting you to change tariff or supplier.
  • Providing advice on home upgrade schemes that you may be eligible for.
  • Referring you to other local support services.

At the end of the home visit we’ll leave you with a summary of the advice provided as well as any of the energy saving devices we have provided or installed. 

What happens after the home visit?

After your home visit the Green Doctor will leave you with a summary of the advice provide and the referrals made on your behalf to other support services. If you require additional support please contact us on 0300 365 3005 during opening hours.

Who will deliver the home visit?

The Westminster Home Energy Advice Service is delivered in partnership with ‘Green Doctors’ from Groundwork London, an independent charity with 17 years experience supporting residents to stay well and warm at home.

All our energy advisors are trained to Level 3 home energy advice and/or domestic energy assessor standards and have passed rigorous reference checks. All our energy advisors carry a ‘Green Doctors’ ID badge which they will show you on arrival.

How long will the home visit last?

The home visit will take around 90 minutes, but could vary depending on your particular needs.

Will I be charged for this service?

No, our service is free.

Who is eligible?

All Westminster households who are struggling with energy bills and want help to save energy.

How accessible is the service?

If you use British Sign Language (BSL), we can provide free energy-saving advice via video call with a BSL interpreter. Language interpreters for non-English speakers are also available. Please advise us of any accessibility needs when submitting the request form.

I think the service would be useful to my friend or relative. How can I refer them?

We accept self-referrals and referrals from friends, family and frontline workers. If you are referring someone else please make sure you have their permission.

I have arranged a home visit but it isn’t a convenient time anymore. Can I change it?

We have lots of residents waiting to be supported by our energy advisors. If you need to cancel or reschedule your appointment, we kindly ask that you contact us at least 24 hours in advance so we have time to book an appointment with another resident.

To reschedule, give us a call at 0300 3653 005 or email [email protected].

Published: 23 November 2023

Last updated: 20 June 2024